Terms and Conditions
Man with Van Chessington Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chessington provides man and van, moving, transport and related removal services within Chessington and surrounding areas. By making a booking, confirming a quotation or allowing our staff to begin work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation that requests or pays for the services.
We, us, our means Man with Van Chessington as the provider of services.
Services means any man and van, removal, transport, loading, unloading, packing assistance, furniture moving, item collection or delivery carried out by us.
Goods means the items and belongings that you ask us to move, carry, transport, load, unload, pack or otherwise handle.
Contract means the agreement between you and us, comprising these Terms and Conditions, any quotation and any written confirmation of your booking.
2. Service Area
We primarily provide man and van and removal services in Chessington and nearby areas, including local and regional moves. We may agree to travel further afield by prior arrangement. Any distance outside our usual working area may incur additional travel time and mileage charges, which will be confirmed before your booking is accepted.
3. Booking Process
3.1 You may request a quotation by providing details of the work required, including collection and delivery addresses, access information, approximate inventory, preferred dates and times, and any special requirements such as heavy items, stairs or restricted access.
3.2 Quotations are based on the information you provide. They are estimates only unless expressly stated to be a fixed price quotation in writing. If the actual work differs from the information provided, we may adjust the price accordingly.
3.3 A booking is not confirmed until we have accepted your request and you have agreed to the quoted price and any applicable terms, including any deposit requirement. We reserve the right to refuse or decline any booking at our discretion.
3.4 You are responsible for ensuring that all details provided at the time of booking are accurate and complete. This includes dates, addresses, parking information, access conditions, the nature and quantity of goods, and any special handling requirements.
3.5 If you need to change the date, time, addresses or scope of the work after booking, you must inform us as soon as possible. Changes are subject to availability and may affect the price. We are not obliged to accommodate any requested change.
4. Pricing and Quotations
4.1 Prices may be based on hourly rates, fixed prices or a combination of both, as stated in your quotation or booking confirmation.
4.2 Our charges may include travel time, mileage, congestion or clean air zone charges, tolls, parking costs and any additional labour required. Any such costs will either be included in your quotation or added separately if they arise on the day.
4.3 If waiting time is incurred due to delays outside our control, such as keys not being available, loading areas not being ready or documents not being signed, we may charge additional waiting time at our standard hourly rate or part thereof.
4.4 Any quotations are valid for a limited period from the date of issue. We may revise a quotation if your requirements change or if there is a significant delay between the quotation and the booking date.
5. Payments
5.1 You must pay for the services in accordance with the payment terms stated at the time of booking or in your quotation. Payment may be required in full in advance, as a deposit with the balance upon completion, or in full on the day prior to unloading.
5.2 We accept payment by the methods notified to you when booking. Cash payments, if accepted, must be made directly to our driver or representative before unloading is completed, unless agreed otherwise in writing.
5.3 If a deposit is required to secure your booking, it is payable by the date specified. If you fail to pay the deposit on time, we may release your booking slot and offer it to other customers.
5.4 All payments must be made in full without set-off, counterclaim or deduction. If you dispute any part of an invoice, you must still pay the undisputed portion by the due date.
5.5 If payment is not received when due, we may charge interest on overdue amounts at the statutory rate and may suspend or cancel any further services until full payment is made.
6. Cancellations and Amendments
6.1 You may cancel your booking by giving us written or verbal notice, subject to the cancellation terms set out in this section.
6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs already incurred.
6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain part or all of your deposit, or charge a cancellation fee of up to 50 percent of the estimated total price.
6.4 If you cancel within 48 hours of the scheduled start time, on the day of the move, or if our team attends the address and is unable to gain access or commence work for reasons beyond our control, we may charge up to 100 percent of the agreed price to cover our costs and loss of opportunity.
6.5 If we need to cancel or reschedule your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness or other unforeseen events, we will aim to offer an alternative date or time. Our liability in such cases is limited to the return of any payments already made for the affected booking, and we will not be liable for consequential losses.
7. Customer Responsibilities
7.1 You are responsible for ensuring that the goods are properly packed and protected, unless we have explicitly agreed to provide packing services. Fragile items should be clearly marked and suitably wrapped.
7.2 You must ensure that appropriate parking is available at both collection and delivery locations and that any permits, permissions or payments required for parking are arranged in advance. Any parking fines or penalties incurred as a result of insufficient arrangements may be charged to you.
7.3 You must ensure safe and reasonable access to the property, including clear hallways, staircases and entrances. If access is restricted or hazardous, we may refuse to carry out part or all of the work, or we may charge extra for the additional time and effort required.
7.4 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to direct our staff and confirm that the work has been completed. Where no one is available to receive the goods, we may leave them in a safe place at our discretion, return them to our base or another location, and charge for any additional time and mileage.
7.5 You are responsible for checking that nothing is left behind at the collection address and that all goods have been unloaded at the delivery address. We are not responsible for performing a full inventory unless this has been separately agreed in writing.
8. Goods Not Accepted for Transport
8.1 Unless expressly agreed in writing in advance, we do not accept responsibility for transporting the following types of items:
Perishable goods, plants or animals.
Hazardous, flammable, explosive or illegal items.
Cash, jewellery, watches, precious metals, deeds, securities or other high-value documents.
Items requiring special licences or handling, such as certain chemicals or regulated materials.
8.2 If such goods are transported without our knowledge, we shall have no liability for loss or damage, and you will be responsible for any claims, costs or fines arising from their transport.
9. Waste and Environmental Regulations
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance company and do not remove household waste, builder s rubble or hazardous materials unless expressly agreed and properly authorised.
9.2 Any request for disposal of items must be agreed in advance. Where we agree to dispose of items on your behalf, we will do so through appropriate, lawful channels and may charge an additional fee for this service.
9.3 You must not request us to dispose of controlled or hazardous waste, including but not limited to chemicals, asbestos, gas bottles, fuel, paint or clinical waste. If such items are presented for removal, we may refuse to move them and charge for any wasted journey or time.
9.4 You remain responsible for ensuring that any items you ask us to transport or dispose of are lawfully owned, free from liens and not subject to regulatory restrictions that would prevent their movement or disposal.
10. Liability and Limitations
10.1 We will exercise reasonable skill and care in providing our services. However, our liability is limited in accordance with this section.
10.2 We are not liable for any loss or damage to goods unless such loss or damage is caused by our negligence, breach of contract or deliberate act. In any case, our liability for loss or damage to goods is limited to a reasonable replacement or repair cost, subject to any specific caps set out in your quotation or confirmation.
10.3 We are not liable for:
Pre-existing damage, wear and tear, or inherent defects in the goods.
Damage to goods packed by you or a third party, where we have not been responsible for the packing.
Damage arising from defective packaging, overfilled boxes or unsuitable containers.
Loss or damage resulting from dismantling or reassembly of furniture or equipment, unless explicitly undertaken by us with prior agreement.
10.4 We are not liable for indirect or consequential losses, such as loss of profit, loss of opportunity, inconvenience or emotional distress resulting from delays, cancellations, or damage to or loss of goods.
10.5 Any claim for loss or damage must be reported to us as soon as reasonably possible and in any event within 7 days of completion of the services. You must provide reasonable evidence of the loss or damage, including photographs and proof of value where available.
10.6 If we are found liable for any loss or damage, our total liability in respect of any single event or series of connected events shall not exceed the total amount paid or payable by you for the services relating to that event, unless otherwise required by law.
11. Delays and Events Beyond Our Control
11.1 We will make reasonable efforts to meet agreed dates and times, but timings are estimates and not guaranteed. Traffic conditions, road closures, weather, and other external factors can affect journey times and schedules.
11.2 We are not liable for delays or failure to perform our obligations where such delays or failures result from events beyond our reasonable control, including but not limited to accidents, breakdowns, adverse weather, strikes, public events or acts of authorities.
11.3 If an event beyond our control significantly affects our ability to provide the services, we will attempt to contact you as soon as reasonably possible to arrange an alternative time or date.
12. Insurance
12.1 We maintain appropriate insurance cover for our business operations. However, this may not replace or match the full value of your belongings.
12.2 You are strongly advised to obtain your own insurance for your goods, particularly for high-value or fragile items, as our liability is limited as described in these Terms and Conditions.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our services, you should inform our driver or representative on the day where possible, so that we have an opportunity to address the issue immediately.
13.2 If the issue is not resolved on the day, you should submit a detailed description of your complaint to us as soon as reasonably practicable, including your name, service date, addresses and any supporting evidence.
13.3 We will review your complaint and aim to respond within a reasonable time. We may request further information or evidence before reaching a decision.
14. Data Protection and Privacy
14.1 We collect and use personal information such as names, addresses and contact details solely for the purpose of providing our services, managing bookings, processing payments and handling enquiries or complaints.
14.2 We will not sell or knowingly share your personal data with third parties except where necessary to fulfil our services, meet legal obligations or support our business operations, such as with payment processors or insurers.
14.3 We will take reasonable steps to protect your personal information against unauthorised access, loss or misuse.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services we provide.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.4 Nothing in these Terms and Conditions is intended to confer any rights on any person who is not a party to the contract between you and us.
