Privacy Policy
Man with Van Chessington Privacy Policy
This Privacy Policy explains how Man with Van Chessington collects, uses, stores, and protects personal data relating to customers and prospective customers in the Man with Van Chessington service area. It is intended to provide clear and transparent information about our data practices and to demonstrate our compliance with applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van Chessington customers and individuals who contact us, request a quote, make a booking, or otherwise interact with our services within our operating area.
Data Controller
The data controller is the business entity operating under the name Man with Van Chessington. The data controller is responsible for deciding how personal data is collected and used in connection with the services offered by Man with Van Chessington.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details such as full name and contact preferences.
Service-related information such as collection and delivery addresses, access details, property type, parking information, inventory details, and any specific instructions relevant to the move or transportation.
Communication records such as information provided in enquiries, quote requests, bookings, and follow-up communications, including any feedback, complaints, or reviews you submit directly to us.
Payment and transaction information such as payment confirmations, amounts, dates of payment, and basic billing details. We do not store full payment card numbers or security codes; these are handled by our payment service providers.
Technical and usage information such as basic usage information where you engage with our online content, including dates and times of enquiries, and the way you interact with our communications.
How We Collect Personal Data
We collect personal data directly from you when you contact us by phone, through online enquiry forms, or in writing to request a quote, make a booking, or ask a question about our services.
We may also collect information during the provision of services, for example when we attend your premises, confirm access details, or adjust booking arrangements.
Where necessary, we may receive personal data from third parties who act on your behalf, such as family members, colleagues, or landlords who help to organise your move or transport service. In such cases, we assume that they have your authority to share your information with us.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:
Performance of a contract. We process personal data to provide quotations, confirm bookings, deliver moving and transport services, manage payments, and handle customer service queries relating to existing or upcoming services.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include improving our services, managing our operations, protecting our assets, handling enquiries, and exercising or defending legal claims.
Legal obligations. We may process personal data to comply with legal and regulatory requirements, such as accounting, record-keeping, and responding to lawful requests from public authorities.
Consent. In some cases, we may rely on your consent, for example for certain types of marketing or optional communications. Where consent is the lawful basis, you have the right to withdraw it at any time, which will not affect the lawfulness of processing carried out before withdrawal.
How We Use Personal Data
We use personal data for the following purposes:
To provide quotations and respond to enquiries.
To confirm and manage bookings, including scheduling, route planning, and coordinating staff.
To deliver our moving and transport services safely and efficiently.
To process payments and maintain accurate financial and accounting records.
To communicate with you about your booking, including confirmations, updates, and any necessary service changes.
To handle feedback, complaints, and disputes.
To manage our business operations, including planning, quality control, and staff training.
To meet our legal and regulatory obligations and respond to requests from regulators or enforcement authorities where required by law.
Data Sharing and Processors
We do not sell your personal data. However, we may share personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy.
Service providers and data processors. We may share personal data with third party providers who carry out services on our behalf, such as payment processing, secure data storage, accounting services, or other administrative support. These providers act as data processors and are required to process personal data only on our instructions and with appropriate security measures.
Professional advisers. We may share data with professional advisers such as accountants, auditors, or legal professionals where this is necessary to obtain advice or protect our legal interests.
Authorities and legal bodies. Where required by law, regulation, or court order, we may share personal data with law enforcement agencies, regulatory bodies, or courts.
In each case, we limit the personal data shared to what is strictly necessary for the relevant purpose and take steps to ensure that your data is handled securely.
International Data Transfers
Our aim is to store and process your personal data within the United Kingdom or the European Economic Area wherever possible. If it becomes necessary to transfer personal data to a country outside of these regions, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or equivalent mechanisms recognised under data protection law.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
In general, we retain core contractual data and related records for a period that enables us to respond to any queries, disputes, or legal claims arising from the services provided. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked back to you.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes and who are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, individuals in our service area have a number of rights in relation to their personal data processed by Man with Van Chessington. Depending on the circumstances and subject to certain legal limitations, you may have the right to:
Request access to your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a legal basis for us to retain or process it.
Request restriction of processing in certain situations, for example while we verify the accuracy of the data.
Object to processing of your personal data where we rely on legitimate interests, including in relation to certain forms of direct marketing.
Request the transfer of your data to you or to another service provider where technically feasible and where the processing is based on consent or contract and is carried out by automated means.
Where processing is based on consent, withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the details you normally use to communicate with Man with Van Chessington. We may need to verify your identity before responding to your request to protect your privacy and security.
If you are not satisfied with our handling of your personal data or with our response to a request, you also have the right to lodge a complaint with the UK Information Commissioners Office or the data protection authority in your place of residence or work.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Chessington customers and prospective customers within our service area, including individuals who request a quote, make a booking, or otherwise engage our services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will apply from the date the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
