Terms and Conditions for Man With Van Chessington
These Terms and Conditions set out the basis on which man with van Chessington services are provided to residential and commercial customers in the UK. By making a booking, the customer agrees to these terms in full. They are designed to make the moving process clear, fair, and lawful, covering how bookings are accepted, how payments are handled, when cancellations may apply, what liability is limited or excluded, and how waste must be dealt with in line with UK law. These terms apply whether the service is used for a small local move, furniture transport, single-item collection, or a larger relocation requiring additional labour.
In these Terms and Conditions, “we”, “us”, and “our” refer to the service provider operating the man and van Chessington service, and “you” refers to the customer who makes the booking or authorises the service. Any reference to the service includes loading, unloading, transport, waiting time, and any agreed additional handling. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
By booking a van and man Chessington service, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete. It is your responsibility to ensure that the goods, locations, access arrangements, and any special requirements are correctly described before the job begins. We may rely on the information provided at the time of booking when quoting, scheduling, and assigning vehicle capacity or staff.
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment. We reserve the right to decline a booking, amend availability, or request further information before confirmation. For larger, timed, or same-day jobs, acceptance may also depend on vehicle availability, labour requirements, and the suitability of the goods for safe transport.
When requesting a quote for a Chessington man with a van, you must give us full details of the items to be moved, the collection and delivery addresses, any floor levels, parking restrictions, lifting requirements, and whether assembly, disassembly, or disposal is needed. Quotations are based on the information supplied and may be revised if the actual job differs materially from the description. If there are access issues, unsafe conditions, or additional goods not declared in advance, extra charges may apply, or the service may be delayed or refused.
We will usually confirm the booking by written message, invoice, or booking confirmation notice. Any estimate of arrival time is approximate unless expressly agreed otherwise. Traffic, weather, road restrictions, customer delays, and issues beyond our control may affect timing. A booking time is not a guarantee of exact arrival unless specifically contracted as a fixed appointment, and even then, reasonable variations may occur due to operational circumstances.
Our pricing may be based on hourly rates, fixed rates, mileage, labour, or a combination of these. Unless stated otherwise, prices are exclusive of VAT and any applicable additional charges, such as parking, congestion, tolls, congestion-related waiting, or specialist handling. If a deposit is required, the booking is not secure until the deposit has cleared. Any balance must be paid in full on completion of the service unless another arrangement has been agreed in writing beforehand.
Payments must be made using the methods we accept at the time of booking or on completion. We may require card payment, bank transfer, cash, or a payment link. If payment is due on the day, it must be available without delay once the job is completed or at any agreed milestone. Late payment may result in administrative charges, recovery action, and interest where permitted by law. Title to any goods we supply remains with us until those goods are paid for in full.
If the scope of the man and van Chessington service increases during the job, for example because of additional items, extra trips, longer waiting periods, or unplanned labour, we may issue an updated charge. We will normally explain the reason for the increase before carrying out the additional work, where reasonably possible. If you choose not to proceed with the additional work, we may complete only the originally agreed portion of the service, subject to safety and practicality.
Cancellations and rescheduling requests should be made as soon as possible. Where a deposit has been paid, cancellation charges may apply depending on how much notice is given. Unless otherwise agreed, cancellations made with sufficient notice may receive a partial refund of any deposit after deduction of reasonable admin costs. If a job is cancelled at short notice, especially after vehicles or staff have been allocated, a greater proportion of the booking fee may be retained to cover lost time and costs.
If you are not present at the agreed time, fail to provide access, or are otherwise unable to proceed, we may treat this as a customer cancellation or a wasted journey. In such cases, charges may still apply in full or in part. We may also charge for waiting time if we are delayed by factors within your control, including poor preparation, missing keys, incomplete loading, or inability to access the property. We will act reasonably when applying these charges, but time reserved for your service is time that cannot be sold to another customer.
We may cancel, postpone, or refuse to begin or continue a service if there are concerns about safety, illegality, severe weather, vehicle access, unpaid balances, or misleading booking information. If we cancel for reasons within our control, we will normally offer a new date or a refund for any unused prepayment. However, we are not responsible for losses caused by cancellation where those losses are indirect, consequential, or outside the scope of this contract.
Our liability is limited to losses caused directly by our proven negligence, breach of contract, or failure to use reasonable care and skill. We will take reasonable precautions when loading, transporting, and unloading goods, but we are not responsible for damage caused by pre-existing defects, poor packing, inadequate protection, unstable furniture, faulty fittings, or items that are inherently fragile or unsuitable for transit. It is your responsibility to ensure that goods are adequately prepared for movement unless packing has been expressly included in the service.
Unless we have agreed in writing to pack or protect items, we do not accept responsibility for damage arising from insufficient wrapping, loose parts, hidden weaknesses, or manufacturer defects. We are not liable for minor scratches, scuffs, or cosmetic wear that can reasonably occur during handling of bulky goods, provided we have taken proper care. Any claim for loss or damage must be reported promptly and supported with clear evidence, including photographs, item descriptions, and details of when the issue was first noticed.
To the maximum extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of business, or emotional distress. Our total liability for any claim arising from a single booking will not exceed the amount paid or payable for that booking, except where liability cannot lawfully be limited, such as for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.
We operate in accordance with UK waste regulations. If the service includes disposal, removal, or transport of unwanted goods for waste processing, you must tell us in advance exactly what is to be removed. We may refuse any item that we reasonably believe may be hazardous, prohibited, or unsuitable for lawful disposal. This includes, but is not limited to, asbestos, medical waste, chemicals, oils, pressurised containers, gas cylinders, biohazards, and certain electrical or electronic equipment requiring specialist treatment.
If waste removal is agreed, we will handle it in accordance with applicable legislation, including the duty of care under UK waste law and any relevant environmental rules. You confirm that any waste handed over is yours to dispose of or that you have authority to arrange its disposal. You must not knowingly conceal prohibited items within waste loads. Where necessary, we may request information about the type, quantity, and origin of waste, and we may issue a disposal record, receipt, or transfer note where appropriate.
It is your responsibility to ensure that goods not intended as waste are separated from waste items before collection. If prohibited, misdescribed, or unsafe materials are discovered after loading has begun, we may stop work immediately and require you to remove those items or arrange lawful disposal at additional cost. Any charge for waste handling may include loading, transport, tipping fees, and administrative time, and these costs may vary depending on the nature of the materials and disposal site requirements.
You are responsible for ensuring that items can be safely moved through the property and out of the premises. This includes clearing paths, removing obstacles, protecting floors if required, and informing us of any access constraints. We may decline to move items that are unsafe, excessively heavy, unstable, or likely to cause damage to property, people, or vehicles. If a job requires more than the agreed number of workers or a larger vehicle, we may adjust the price or ask to reschedule.
You must ensure that all items handed to us are legal to transport and that you have the authority to release them. We are not responsible for verifying ownership, unless there is a clear legal reason to do so. You remain responsible for items left unattended, valuables, cash, jewellery, personal documents, and any sentimental items unless these have been explicitly listed and accepted for transport under agreed handling conditions. We recommend that such items be carried separately whenever possible.
Any instructions relating to delivery order, room placement, or handling requirements must be given clearly before the service starts. We will use reasonable care to follow them, but we cannot guarantee exact placement where doing so would be unsafe or impractical. If assembly or disassembly is included, we may use suitable tools and methods, but we do not accept responsibility for weaknesses in furniture, hidden fittings, or item-specific manufacturer issues not apparent at the time of work.
We may subcontract all or part of the service to suitably qualified third parties if necessary to complete your booking efficiently. If we do so, these terms will continue to apply, and we will remain responsible for the service as agreed, subject to any lawful limitations. No employee, driver, or subcontractor has authority to vary these terms unless such variation is confirmed in writing by an authorised representative.
Data provided during booking will be used only for operational, contractual, legal, and accounting purposes, in line with applicable data protection laws. We will retain records only for as long as necessary for those purposes. If we are required by law or by insurers to retain evidence relating to a booking, claim, or dispute, we may do so for the relevant period permitted by law.
These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to that booking, unless a newer version is expressly agreed in writing. Customers are encouraged to review the terms before each new booking, particularly where services, prices, or legal requirements have changed. Continued use of the service after any revision may be taken as acceptance of the updated terms for future bookings.
The contract between you and us is governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with these Terms and Conditions, or the provision of any man with van Chessington service, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Nothing in these terms affects your statutory rights as a consumer where applicable.
If any dispute arises, both parties should first try to resolve it in good faith and within a reasonable time. Where possible, supporting evidence should be provided promptly so that the matter can be assessed fairly. If a claim concerns damage or loss, we may request photographs, invoices, item valuations, or other relevant documents. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any entitlement to a remedy.
By placing a booking with our Chessington man with a van service, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to be balanced and practical, reflecting the nature of removal, transport, and waste-related work in the UK. If any part of the service is specifically agreed in writing as different from these terms, the written agreement will take precedence for that particular point only.